Drive the evolution of Commercial EMEA Customer Engagement, including applications, integrations, and data flows
Develop end‑to‑end architecture for strategic solutions that enable customer engagement journeys across markets and channels
Apply appropriate integration patterns and design approaches (e.g., event‑driven, API‑first) to produce robust and scalable integration designs
Ensure designs consider internal and external regulatory requirements (e.g., GDPR, Healthcare Business Integrity)
Apply agentic architecture concepts (e.g., orchestration, event-driven interaction, policy/guardrail design) to enable AI‑assisted workflows responsibly within the customer engagement ecosystem
Evaluate the technical and economic feasibility of proposed solutions and support informed decisions that balance business needs, technology requirements, and cost/benefit outcomes
Lead and coordinate product architecture boards
Ensure architectural decisions, standards, and patterns are documented for consistent adoption
Contribute to architecture standards, methodologies, and tools
Partner with engineering and global IT teams to ensure delivery aligns with the target architecture, standards, and principles

Master's degree in Computer Science (or related field) required, or Bachelor's degree with relevant experience
Demonstrated experience working in the IT space with broad interest across application data and integration architecture
Experience working in or with agile teams
Knowledge of integration patterns, event‑driven architectures, and API management (including REST and GraphQL)
Experience with CRM SAAS platforms (e.g., Salesforce, Veeva)
Strong consulting skills to analyze business requirements and translate them into architecture decisions and roadmaps
Ability to communicate clearly with audiences at multiple levels, including senior management and technical teams; able to find tradeoffs across stakeholders
Strong collaboration skills across business teams, IT colleagues, and vendors
Proficient in English

Architect – Customer Engagement

Key skills