Customer Engagement Manager

Wispr Flow is a company focused on enhancing human-computer interaction through voice dictation technology. The Customer Engagement Manager will run customer pilots, drive product adoption, and build relationships to ensure successful onboarding and expansion of the product.

Responsibilities:

• Run pilots — scope success criteria, drive engagement, and create a path to conversion
• Own onboarding and rollout — build launch plans, align stakeholders, and help teams reach value quickly
• Drive product adoption — train and enable customers on Wispr, sharing best practices that help transform their day-to-day work
• Build customer relationships — earn trust with champions, admins, and business stakeholders
• Enable expansion — map teams, use cases, and value stories, then partner with AEs on growth opportunities
• Lead check-ins and QBRs — reinforce value, identify blockers, and align on next steps for adoption and growth
• Bring insight back to Wispr — share customer patterns, adoption blockers, product feedback, and expansion signals