Senior Human Resources Services Specialist

Job Summary

The Senior HR Services Specialist is a key contributor to the Human Resources team, providing advanced support and leadership across HR operations, employee experience, and systems management. This role serves as a subject matter expert and escalation point for complex HR inquiries, ensuring consistent delivery of high-quality service aligned with Bell Bank’s values. The Senior Specialist leads process improvements, mentors junior team members, and partners cross-functionally to enhance HR programs and systems. With a strong focus on compliance, operational excellence, and employee engagement, this role plays a critical part in shaping a positive workplace culture and driving HR service delivery across the organization.

 

Responsibilities

 

Employee Support

• Serve as a senior-level resource for employee inquiries, resolving complex questions and guiding employees through HR processes.
• Lead onboarding efforts, including orientation facilitation and continuous improvement of onboarding materials and experience.
• Provide advanced education on HR policies and programs; identify trends in employee feedback and recommend program enhancements.
• Support annual benefit enrollment, performance review cycles, and other recurrent HR events.
• Mentor and support junior HR team members, providing guidance and training on service standards and HR processes.
• Facilitate employee exit meetings to support HR business partner team, ensuring a respectful and informative offboarding experience while capturing feedback to support continuous improvement of HR services.Oversee the intake and prioritization of accommodation and employee relations matters, ensuring consistency and escalating complex issues as appropriate.
• Support contingent workforce processes, ensuring accurate tracking, compliance with policies, and coordination across HR, procurement, and business partners.

 

HR Operations & Administration

• Oversee employee record management, ensuring compliance with retention policies, internal standards, and external regulations.
• Lead processing of employee lifecycle changes, including promotions, transfers, and separations, and recommend enhancements to promote efficient workflows.
• Manage sensitive HR transactions and serve as a resource for employment verifications, audits, and regulatory reporting.
• Partner with specialized HR teams to coordinate cross-functional initiatives and improve operational workflows.
• Partner with specialized teams to support complex projects and initiatives, contributing to planning, coordination, and execution.
• Support company store operations, ensuring inventory accuracy, vendor coordination, and alignment with brand standards and employee needs.
• Evaluate information and apply sound judgment to prioritize tasks and address day-to-day requests and challenges.
• Apply critical thinking to assess complex issues, identifying risks, root causes, and appropriate solutions.

 

Systems & Program Management

• Provide administrative employee support for the Learning Management System.
• Act as a systems expert for HRIS and internal applications, troubleshooting issues, processing employee actions, and serving as a resource for employee questions.
• Recommend and lead process documentation improvement efforts of HR processes and procedures, ensuring clarity, consistency, and accessibility.
• Support the tracking and gathering of team and departmental KPIs.
• Identify areas where process audits may be beneficial, recommending proactive checks to improve data quality and operational efficiency.

 

Bell Bank Culture, Policy and Accountability Standards:

• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Education, Experience, and Other Expectations

• Bachelor’s degree in human resources, business administration, or a related field required.
• 4-6 years of experience in human resources with expertise in HR operations, systems, and employee support, preferably in banking/financial industry.
• Professional certification (PHR/SPHR or SHRM-CP/SHRM-SCP) preferred.
• Experience with employee benefits education and enrollment processes preferred.
• Experience with HRIS platforms and systems (e.g., ADP) strongly preferred.

Skills and Knowledge

• Advanced interpersonal, verbal, and written communication skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and ability to manage confidential information with discretion.
• Proven ability to lead projects and mentor others.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Ability to work independently and collaboratively in a fast-paced, evolving environment.
• Strong presentation skills and ability to communicate complex information clearly.
• Demonstrates empathy and active listening.