Customer Service Representative - Remote

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem. This position assists incoming callers with requests and provides great customer service while safeguarding patients' privacy and ensuring compliance with HIPAA regulations.

Responsibilities:

• Assists incoming callers with the process of submitting a request for medical records
• Provide status updates regarding requests
• Route calls internally to different hospital departments as needed
• Responsible for Opening and Scanning Incoming Mail
• Other duties as assigned

Requirements:

• Minimum of 6 months prior inbound call center experience
• Strong technical/computer skills
• General working knowledge of Microsoft Word & Excel
• Great communication skills
• Must be able to multi-task
• Must be able to type 50 wpm
• Must be able to use fax, copier, scanning machine
• Must be willing to learn new equipment and processes quickly
• Must be self-motivated, a team player and have proven customer satisfaction skills
• Understanding of HIPAA Privacy laws and compliance standards
• 1 year prior experience in a medical records department or like setting