Manager, Learning Design & Experience

Cushman & Wakefield is a leading global real estate services firm, and they are seeking a Manager, Learning Design & Experience. This role is responsible for designing and developing scalable learning experiences that enhance frontline performance and leadership development, while also managing content creation and instructional design standards across the organization.

Responsibilities:

• Design and develop high-quality learning experiences using adult learning principles across frontline, leadership, and enterprise programs
• Build blended learning solutions including instructor-led training, digital modules, job aids, and on-the-job learning tools
• Translate SOPs, playbooks, and operational requirements into clear, engaging, and actionable learning content
• Ensure all learning solutions are practical, role-based, and directly applicable to field execution
• Develop a wide range of learning and performance support materials, including:
• Presentation decks (PPTs) for training and leadership sessions
• Job aids, quick reference guides, and SOP summaries
• Visual tools, infographics, and field-ready resources
• QR-enabled resources and mobile-friendly performance support tools
• Ensure all materials are visually consistent, easy to use, and aligned with company brand and content standards
• Create reusable templates and toolkits to increase efficiency and consistency across L&D
• Establish and maintain instructional design standards, templates, and content development guidelines
• Ensure consistency, quality, accessibility, and usability across all learning materials
• Review and provide quality assurance on content developed across L&D to maintain a cohesive learner experience
• Manage content versioning and updates to ensure materials remain current and aligned with enterprise standards
• Partner with the Sr. Manager, Frontline Capability to translate technical and operational requirements into scalable learning programs
• Collaborate with Manager, Field Enablement & Delivery to ensure content supports effective facilitation and field adoption
• Work with SMEs, COEs, and Operations leaders to validate accuracy and relevance of content
• Support leadership development initiatives by designing materials that align to program goals and learning journeys
• Support pilots, launches, and program rollouts by refining content based on feedback and field insights
• Incorporate learner feedback, adoption data, and performance outcomes into content improvements
• Continuously evaluate and enhance learning experiences based on best practices and evolving business needs
• Stay current on instructional design trends, tools, and learning technologies
• Partner with L&D leadership to prioritize content development efforts based on business impact and program timelines
• Manage multiple content development projects simultaneously, ensuring deadlines and quality expectations are met
• Provide guidance on appropriate learning solutions (e.g., training vs. job aid vs. tool) based on the need

Requirements:

• Bachelor's degree in Instructional Design, Education, Learning & Development, or related field, or equivalent experience
• 5+ years of experience in instructional design, learning experience design, or content development
• Demonstrated experience designing blended learning solutions for operational or technical environments
• Strong experience developing presentation materials (PPT), job aids, and performance support tools
• Experience translating complex processes or technical content into clear, user-friendly learning experiences
• Proficiency with instructional design tools and content authoring platforms
• Strong written communication, visual design sensibility, and attention to detail
• Ability to manage multiple projects and priorities in a fast-paced environment