Member Resolution Center Assistant

Description

Discover the Westmark Difference!!

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

· 60 % of our employees have been part of the Westmark family for 5+ years.

· 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.

· 85% of our managers were promoted from within the company.

· Westmark has been in business since 1954 and has recently grown to over $1.6 billion in assets, 15 branches, and over 70,000 members!

We also have some of the most impressive benefits in the industry:

· Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.

· Excellent health insurance options for employees and family with shared premiums

· 401k with 75% company match and 2% profit sharing contribution

· Tuition Reimbursement and Scholarships

· Employee Assistance Program (Free counseling and legal services)

Position Summary: Under general supervision, supports the Member Resolution Center by providing member service and administrative assistance through phone and digital channels. Performs a variety of operational, records management, and processing functions while helping ensure an efficient and positive member experience.

Schedule: Approximately 40 hours within a Monday through Friday work week

Responsibilities:

• Provide member service and departmental support through phone, email, and other communication channels.
• Research, update, and assist with the resolution of ChexSystems and credit reporting disputes.
• Process correspondence related to loan, share, and membership closures.
• Perform payment processing and post recovery payments and departmental checks.
• Maintain and distribute department mail and correspondence.
• Scan, index, file, and maintain departmental records and documentation, including repossession and liquidation notices.
• Assist with records retention processes and ensure required files, records, and reports are maintained accurately.
• Support account transactions, data entry, research requests, and operational inquiries.
• Compile, prepare, and distribute month-end and year-end reports.
• Process and distribute non-sufficient funds (NSF) checks.
• Order and maintain departmental supplies.
• Assist with special projects and perform additional duties as assigned.

Requirements

Qualifications:

• High School Diploma or equivalent required.
• Administrative, customer service, financial services, or office support experience preferred.
• Proficient in Microsoft Office applications, including Word and Excel.
• Experience with data entry, recordkeeping, and document management.
• Ability to accurately handle confidential and sensitive information.

Key Competencies:

• Strong verbal and written communication skills.
• Excellent organizational skills with attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Strong problem-solving and research skills.
• Commitment to accuracy and quality in all work performed.
• Ability to maintain professionalism and integrity when interacting with members and team members.
• Dependable, accountable, and self-motivated with a positive attitude.
• Ability to work independently and collaboratively in a team environment.
• Adaptability and willingness to learn new processes and systems.
• Commitment to providing exceptional service and representing Westmark in a professional manner.

Physical Requirements:

• Ability to sit or stand for extended periods while performing office duties.
• Capability to operate standard office equipment such as computers, calculators, and telephones.
• Occasionally lift and carry up to 15 lbs., if required for departmental tasks.

 Westmark Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws