Sr Client Onboarding Manager (Mid Market)

Transamerica is a leading financial services company that focuses on helping individuals achieve financial freedom. The Sr Client Onboarding Manager will oversee the onboarding of new retirement plans, ensuring customized service and effective communication throughout the installation process while managing relationships with various stakeholders.

Responsibilities:

• Manage the installation of defined contribution retirement plans, during start up or conversion, for single employer and multiple employer plans
• Analyze deliverable dates and timetables to create detailed project plans encompassing all aspects of the installation
• Evaluate timelines for liquidation of investments and receipt of plan data from prior providers in consideration of SOX blackout and plan effective dates. [Commentary: TM understands legal rules and provider practices to determine best timing to receive plan data]
• Determine education options and delivery methods best suited for plan sponsors and participants, and coordinate with trainers to initiate
• Manage transition of funds out of blackout to the service team within set timetable. Initiate extension notices if needed
• Delegate and monitor record keeping setup, asset transfer, allocation, and first deposits, including the education, integration, and mapping of payroll files/methods
• Ensure plan set up consultants prepare documents related to plans and contracts, including employee disclosure material required to establish a new retirement plan
• Create and ensure regulatory notices are accurate and distributed to participants on time
• Conduct consultative discussions for plan reviews and assist plan sponsors with compliance questions related to plan design
• Serve as primary plan sponsor contact during the installation process to ensure all aspects of the transition process meet client expectations
• Analyze data, conversion, payroll, and census files received from the client to assess the accuracy and consistency of information. Notify the plan sponsor and internal/external contacts of issues that may impact the success of the transition
• Plan and execute internal and external communications with plan sponsors, financial advisors and third-party administrators based on client preferences and culture
• Manage relationships with internal partners, sales executives, plan sponsors contacts, financial advisors and third parties throughout the installation process to ensure deliverables are met
• Confirm the accuracy and delivery of enrollment materials to participants once plans are in place

Requirements:

• Bachelor's degree in a business field or equivalent experience
• Five years of experience in the financial services industry including client management, installations/conversions, or contract compliance
• In-depth understanding of retirement plan regulations
• Client focused to provide exceptional customer service
• Outstanding written/oral communication and relationship building skills
• Time management and organizational skills to handle multiple installations at various points in the conversion project lifecycle
• Problem solving skills and attention to detail
• Ability to quickly learn and navigate numerous systems/applications