Senior Technical Business Analyst

ICF is a global advisory and technology services provider committed to solving complex challenges. The Senior Technical Business Analyst will lead projects from concept through delivery, translating ambiguous ideas into actionable solutions and supporting IT projects focused on energy efficiency initiatives.

Responsibilities:

• Support all phases of the software development lifecycle, including requirements gathering, solution design, testing, and delivery of tools that support energy efficiency and demand response program tracking and reporting
• Partner with business and IT stakeholders to define system requirements and inform solution design
• Develop a strong understanding of client processes and procedures and recommend technology-enabled improvements by identifying risks, gaps, issues, and opportunities
• Collaborate with senior technologists and cross-functional teams to deliver client solutions
• Support end users through training and individualized technical assistance
• Interpret and analyze business needs, including ambiguous or high-level concepts, and translate them into structured project plans, documented requirements, and actionable user stories
• Perform data analysis in Excel, including pivot tables, lookups, trend analysis, and basic modeling
• Analyze datasets to identify trends, anomalies, root causes, and business insights, and develop practical recommendations. Validate data quality and surface inconsistencies or issues
• Interpret ETL processes and data flows and work with technical teams to validate data transformations and business logic
• Support data integration, mapping, and validation requirements

Requirements:

• Bachelor's degree in Business, Information Systems, Computer Science, Data Analytics, or related field (applicants can substitute one year of related experience for one year of education)
• 5+ years of experience as a Business Analyst supporting IT or software development projects in large consulting or client-facing environment
• Experience in requirements gathering and documentation, including developing requirements specifications, use cases, design documents, test plans, and test scripts, with strong knowledge of SDLC phases (design, testing, delivery) and data-focused concepts such as data analysis, validation, and ETL/data mapping
• Experience with project planning, including managing timelines and deliverables, while proactively tracking risks, issues, and dependencies and supporting change management and rollout initiatives
• Strong proficiency with MS Office applications, including Excel, Visio, and PowerPoint, as well as experience with Power BI and SQL
• Must be able to pass a background check and drug screening
• Experience in or exposure to the utility, energy, demand response, and/or energy efficiency sectors is preferred
• Strong customer service orientation, project planning capability, and organizational skills
• Ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines
• Ability to work collaboratively and cohesively in a team environment
• Experience with issue tracking and project management tools such as JIRA, SharePoint, or MS Project
• Experience supporting software testing, tracking issues, and collaborating with developers to ensure requirements are fulfilled