Docusign is a leader in e-signature and contract lifecycle management solutions, serving over 1.5 million customers globally. The Developer Support Engineer II serves as a strategic advisor to customers, providing technical assistance with APIs and SDKs, and acting as a subject matter expert for the Docusign product line.
Responsibilities:
- Perform troubleshooting and development assistance to the Docusign Developer Community
- Assist the customer with how-to questions, technical articles, and tutorials on some of the basic to intermediate-level use cases of Docusign APIs and SDKs
- Act as a Subject Matter Expert for Advanced Docusign Features, including APIs, SDKs, webhooks, PowerForms, Templates, Embedded signing, Docusign For Salesforce, and more
- Perform troubleshooting sessions with developers on API integrations and Docusign connectors
- Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation
- Act as a point of escalation for technical questions, including internal and external department inquiries, to facilitate the rapid deployment of customers' applications
- Perform checks of escalated issues found by internal team members prior to advancing through proper channels
- Participate in Docusign and StackOverflow.com forums to support the growth of self-help within the Docusign Developer Community
- Attend and represent Docusign at developer events and activities such as webinars and developer conferences
Requirements:
- Bachelor of Science degree in a Computer Science, Engineering or equivalent
- 2+ years of experience with SaaS troubleshooting experience in a Technical Support capacity, with one year as a developer or 2+ years as a Software Engineer/Software Test Engineer
- 1+ years of experience with Internet technologies, including REST APIs, JSON, XML, SOAP, PubSub architecture, and software technologies, including.NET
- Experience with one or more coding languages, including Python, Ruby, JavaScript, C#, PHP, Node.JS, and Java
- Experience solving and triaging complex, code-related technical issues
- Experience troubleshooting performance and network-related issues
- Experience using GitHub to host code samples
- Experience providing technical customer support
- Experience in using or debugging REST or SOAP APIS
- Proficiency in additional languages beyond English
- Salesforce Development Certification
- Experience using Salesforce.com and Salesforce Apex
- Experience with crafting technical articles
- Able to meet the IL4/IL5 clearance requirements