Developer Support Engineer

Docusign is a leader in e-signature and contract lifecycle management solutions, serving over 1.5 million customers globally. The Developer Support Engineer II serves as a strategic advisor to customers, providing technical assistance with APIs and SDKs, and acting as a subject matter expert for the Docusign product line.

Responsibilities:

• Perform troubleshooting and development assistance to the Docusign Developer Community
• Assist the customer with how-to questions, technical articles, and tutorials on some of the basic to intermediate-level use cases of Docusign APIs and SDKs
• Act as a Subject Matter Expert for Advanced Docusign Features, including APIs, SDKs, webhooks, PowerForms, Templates, Embedded signing, Docusign For Salesforce, and more
• Perform troubleshooting sessions with developers on API integrations and Docusign connectors
• Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation
• Act as a point of escalation for technical questions, including internal and external department inquiries, to facilitate the rapid deployment of customers' applications
• Perform checks of escalated issues found by internal team members prior to advancing through proper channels
• Participate in Docusign and StackOverflow.com forums to support the growth of self-help within the Docusign Developer Community
• Attend and represent Docusign at developer events and activities such as webinars and developer conferences

Requirements:

• Bachelor of Science degree in a Computer Science, Engineering or equivalent
• 2+ years of experience with SaaS troubleshooting experience in a Technical Support capacity, with one year as a developer or 2+ years as a Software Engineer/Software Test Engineer
• 1+ years of experience with Internet technologies, including REST APIs, JSON, XML, SOAP, PubSub architecture, and software technologies, including.NET
• Experience with one or more coding languages, including Python, Ruby, JavaScript, C#, PHP, Node.JS, and Java
• Experience solving and triaging complex, code-related technical issues
• Experience troubleshooting performance and network-related issues
• Experience using GitHub to host code samples
• Experience providing technical customer support
• Experience in using or debugging REST or SOAP APIS
• Proficiency in additional languages beyond English
• Salesforce Development Certification
• Experience using Salesforce.com and Salesforce Apex
• Experience with crafting technical articles
• Able to meet the IL4/IL5 clearance requirements