Develop and maintain strong relationships with key stakeholders, including customers, partners, and industry influencers.
Collaborate across teams (Engineering, Product, Client Success) to ensure effective problem resolution.
Support client-facing teams with explanations of complex problems to non-technical stakeholders via calls, emails and documentation
Debug and resolve camera-related and networking issues across client installations using Linux systems via AWS.
Monitor and investigate system issues using AWS CloudWatch analysing error codes and logs to identify root causes.
Troubleshoot integration issues between edge devices and cloud (database), ensuring uninterrupted system performance.
Provide escalated technical support for system installations and deployments
Debug Python and JavaScript code as needed to resolve client-facing issues
Contribute to the continuous improvement of processes, tools and systems, documenting technical solutions and for the purposes of knowledge base development

Minimum of 3 years of experience in a technical support or engineering role
Experience with device troubleshooting, log hunting, and system checks
Bachelor's degree in Computer Science, Engineering, or a related technical field
Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences
Self-motivated and results-oriented, with a strong sense of ownership and accountability
Willingness to travel as required for client meetings, and on-site visits
Excellent stakeholder management and relationship management skills
Demonstrated AWS experience
Demonstrated expertise with Python
Demonstrated experience with Linux/Unix and Git, including networking and the command-line interface

Technical Support Engineer

Key skills