Sr. Specialist, Sales Development

Concentrix is a global organization recognized for its inclusive culture and commitment to employee growth. They are seeking a remote Sr. Specialist in Sales Development to engage with customers through various channels, providing exceptional service and support while managing sales forecasts and customer interactions.

Responsibilities:

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager
• Deliver expert customer experiences…with a smile

Requirements:

• 4+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Personal qualities/skills important to the role (tech, service, et)
• Must reside in the United States and have a valid U.S. address for residence