Principal Customer Contract & Payment Specialist, Neuroscience Shared Services

Medtronic is a global leader in healthcare technology committed to alleviating pain and restoring health. The Principal Customer Contract & Payment Specialist will lead complex customer contracting and payment activities, partnering with various departments to ensure compliance and process improvement.

Responsibilities:

• Serve as a subject matter expert (SME) for customer contracting and payment processes, providing guidance to internal stakeholders and resolving complex or escalated issues
• Lead or support process improvement initiatives to enhance efficiency, accuracy, compliance, and scalability within contracting and payment workflows
• Develop and implement standard operating procedures, job aids, and best practices to ensure consistent execution across the organization
• Partner with Compliance, Legal, Finance, and Marketing to ensure activities align with regulatory requirements, Sunshine Act reporting, and internal policies
• Conduct quality reviews and trend analysis to identify risks, recurring issues, and opportunities for operational improvement
• Support system enhancements, testing, and implementation activities related to contract and payment management platforms (e.g., Workfront, CRM, or financial systems)
• Provide training, onboarding, and ongoing support to team members and business partners on contracting and payment processes
• Develop and maintain reporting dashboards or metrics to monitor workload, turnaround times, compliance adherence, and operational performance
• Facilitate cross-functional alignment on contracting and payment processes, helping to standardize practices across business units
• Lead or support large-scale projects or initiatives, including process transitions, system implementations, or operational transformations
• Proactively identify operational risks and compliance considerations and recommend mitigation strategies
• Act as a key liaison between shared services and business stakeholders, ensuring clear communication and effective issue resolution
• Receive and process requests to create contract records as well as payments

Requirements:

• Bachelor's degree required
• Minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience
• Experience working with non-sales contracts or in a contract-related capacity
• Experience with contract management, payment processing, or shared services operations in a large, matrixed organization
• Demonstrated experience leading cross‑functional projects or process improvement initiatives
• Experience working with healthcare compliance requirements, including the U.S. Sunshine Act, global transparency reporting, or HCP engagement policies
• Familiarity with enterprise workflow or project management tools (e.g., Workfront, ServiceNow, Salesforce, or similar platforms)
• Experience supporting or participating in system implementations, enhancements, or user acceptance testing (UAT)
• Advanced data analysis and reporting skills, including building reports or dashboards using Excel/PowerBI (e.g., pivot tables, data analysis tools) or similar reporting tools
• Knowledge of financial processes, including invoicing, accruals, and vendor payment workflows within systems such as SAP
• Experience developing standard operating procedures (SOPs), job aids, or training materials
• Familiarity or background in audit support, compliance monitoring, or internal controls within a regulated industry
• Ability to mentor or provide functional guidance to team members or business partners
• Experience working with U.S. and international healthcare professional (HCP) contracting requirements