Manager, Incentive Comp Systems & Technology

Docusign is a leading company in e-signature and contract lifecycle management, serving over 1.5 million customers worldwide. They are seeking a Manager for Incentive Comp Systems & Technology, responsible for the design, implementation, and maintenance of global incentive compensation systems while leading a dedicated team and ensuring efficient operations.

Responsibilities:

• Administer the Xactly Incent and Analytics platforms, ensuring precise configuration of enterprise-level commission plans, credit rules, and complex data calculations
• Manage a team of three professional individual contributors, coordinating short-term resources, establishing operational priorities, and supporting employee career development
• Collaborate with compensation design, sales operations, and revenue operations teams to deploy plan updates, resolve data dependencies, and execute successful period-end processing
• Evaluate, adopt, and scale technical tools and AI capabilities within the systems ecosystem to optimize automated compensation workflows and drive data-driven efficiency
• Solve complex, multi-step system challenges, technical calculation discrepancies, and system integration defects across platforms to mitigate business risk
• Lead user acceptance testing (UAT) cycles with cross-functional stakeholders, overseeing configuration deployments, and maintaining clean documentation patterns
• Serve as the primary technical liaison between internal organizational departments, especially the Accounting team, offering top-tier support with Xactly CEA and external implementation partners during strategic system upgrades and plan deployments
• Establish structured decision frameworks and continuous data-driven reporting to advise senior leadership on process improvements and workflow effectiveness