About this role
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with their Customer Service team. The role involves working closely with customers and technical engineers to resolve issues and may require on-site support in emergency situations.
Responsibilities:
- Works with moderate guidance
- Analyzes and improves tools, systems, and processes
- Resolves moderately difficult issues and manages recurring tasks
- Accountable for process efficiency and effectiveness
Requirements:
- Associate degree in Engineering, IT, or related field
- 1–3 years of experience in technical support or data analysis
- Bachelor's degree in Engineering, IT, or related field