Lead the Customer Data Product strategy, including CDP, MDM, and 360-customer data capabilities across HVAC partners
Establish a single source of truth for customer, distributor, dealer, and service data
Own the data product roadmap, prioritization, and delivery aligned to business value, digital ecosystem strategy, and revenue growth opportunities
Define clear data product use cases including personalization, segmentation, case optimization, forecasting, and AI-powered recommendations
Partner with Digital, Customer Service, Commercial, Marketing, Sales, and Operations leadership to align data products to business outcomes
Serve as the primary bridge between business stakeholders and digital/data teams
Influence and align leadership on data governance, investment priorities, and platform decisions
Enable AI-powered use cases leveraging customer data, including predictive service insights and next-best action recommendations

Bachelor’s degree
5 + years in digital, data, and/or digital product leadership roles
5+ years leading enterprise data initiatives, CDP/MDM programs, and/or data product teams
Deep experience with Customer Data Platforms (CDP), MDM, or enterprise data product development
Strong understanding of customer data models, identity resolution, and data integration patterns
Experience with Salesforce, SAP, and enterprise data ecosystems
Familiarity with AI/ML use cases, data-driven personalization, and analytics platforms
Proven experience leading data product strategy and execution at scale
Strong background in Agile product management, roadmap planning, and backlog prioritization
Ability to connect data strategy to tangible business outcomes (growth, efficiency, CX)
Executive-level communication skills with the ability to drive alignment across senior stakeholders
Must have unrestricted authorization to work in the USA. No visa sponsoring available.

Health Care Benefits : Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

Senior Manager, Digital Customer Data Products – Product Manager

Key skills