Associate Customer Success Manager

Impartner Software is a global leader in Partner Relationship Management, seeking growth-driven leaders to join their team. As an Associate Customer Success Manager, you will manage a portfolio of post-implementation accounts, ensuring customers achieve measurable results and driving renewals through relationship building and proactive account management.

Responsibilities:

• Manage a portfolio of post-implementation accounts, serving as the primary point of contact for ongoing success
• Run regular cadence calls and quarterly business reviews to track progress, surface challenges, and align on goals
• Monitor account health signals and proactively address risk before it becomes churn
• Drive platform adoption by connecting customers to features and best practices relevant to their goals
• Own renewal conversations for your book of business, partnering with Sales on expansion opportunities
• Serve as the customer's internal advocate - coordinating with Support, Product, and Professional Services to resolve issues and deliver outcomes
• Maintain accurate account data and activity records in Salesforce

Requirements:

• 1-2 years of experience in customer success, account management, SaaS support, or a client-facing role (internships and co-ops count)
• Strong written and verbal communication skills - you can explain a complex idea clearly and confidently
• Organized and detail-oriented, with the ability to manage multiple accounts and priorities without things falling through the cracks
• Comfortable working with data and technology - you pick up new tools quickly
• A genuine interest in helping customers succeed, not just checking boxes
• Experience with Salesforce or similar CRM is a plus
• Experience with PRM platforms or channel/partner programs is a plus