Customer Success Manager

Avolution is a growing Enterprise Architecture Software company seeking a tech-savvy Customer Success Manager to join their AMER team. The role involves managing accounts to drive retention and expansion while delivering measurable impact across the customer lifecycle.

Responsibilities:

• Own the renewal and expansion pipeline, driving retention and identifying growth opportunities across the customer base
• Analyze customer data and usage patterns to identify potential expansion opportunities
• Negotiate renewal and expansion deals and meet/exceed revenue targets
• Serve as a strategic advisor to key accounts, guiding them toward successful outcomes
• Coach customers on best practices, product usage, and self-sufficiency
• Escalate and resolve issues proactively, advocating for customer needs internally

Requirements:

• Proven success in driving renewal and expansion sales within a CS or Account Management role
• Data-driven and strategic, with a knack for identifying trends and turning insights into action
• Excellent communicator, able to engage with both technical and non-technical audiences
• Experienced in working with enterprise clients and C-level stakeholders
• Highly motivated, proactive, and collaborative with a growth mindset
• Experience with Salesforce or similar CRM tools is a plus