Trane TechnologiesRemote
Principal Customer Success Manager - Remote
United States of America
Full Time
3 hours ago
$118,000 - $150,000 USD
Visa Sponsor
Key skills
Customer SuccessEnterprise Client Relationship ManagementSales MethodologyStakeholder MappingProduct AdoptionStrategic leadershipGoLeadershipCommunicationSales
About this role
Trane Technologies is a leader in creating sustainable climate solutions. They are seeking a Principal Customer Success Manager who will be responsible for maintaining executive relationships, leading projects, and developing strategic account plans to drive customer and company growth.
Responsibilities:
- Serve as a member of the customer success leadership team with the goal of building customer advocacy and voice of the customer
- Mentor/coach Sr. CSMs to uplevel their strategic customer engagement
- Support/Advise the customer success team with risk mitigation and opportunities, by building success plans impacting retention and growth
- Act as the trusted partner for your portfolio of 7 figure clients throughout their customer lifecycle
- Regular interaction with Nuvolo sales team and execute sales methodology including key stakeholder mapping, building champions, and forecasting growth opportunities
- Help foster adoption by raising client awareness and leveraging new product features and functionality
- Maintain a consistent record of client engagement, issues, and resolutions through internal and external communication
Requirements:
- 10+ years of experience in customer success
- Interest in influencing internal and external key decision makers to drive product value and financial growth
- Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team
- Exceptional verbal and written communication skills, including displaying technical acumen, strategic leadership and problem-solving skills. Ability to deliver difficult messages to strategic partners, with intentional preparation and framing
- A proven record of retaining and growing multiple enterprise client relationships
- Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment
- Ability to work independently, while strategically leading customers and influencing internal strategy/investment/roadmaps