Lead and scale digital engagement programs across the Veradigm customer base
Design and execute a comprehensive digital customer success strategy
Build and optimize tiered engagement models
Own the digital channel mix
Continuously test and iterate on engagement programs
Lead, mentor, and grow a team of digital customer success managers and specialists
Define and maintain customer health scoring models
Build and manage automated playbooks
Own and optimize the digital CS tech stack
Partner with IT and operations for tooling and workflow improvements
Collaborate across departments to translate feedback into actionable insights

Bachelor's Degree or equivalent
8+ years relevant work experience; 2-3 years at Expert level or equivalent experience
2-4 years relevant leadership experience Preferred

Manager, CXOps – Digital Customer Success Management

Key skills