Customer Success Associate

Nirvana is a NYC-based healthtech startup on a mission to bring clarity to healthcare insurance coverage. They are seeking a Customer Success Associate to support their Enterprise Customer Success team in managing and growing relationships with healthcare technology clients, with the potential to develop into a full account owner within one to two years.

Responsibilities:

• Partner with senior members of the CS team to prepare materials for client calls, QBRs, and business reviews, including slide decks, account summaries, and data analyses
• Coordinate with internal teams — including Product, Engineering, and Sales — to track open deliverables, surface blockers, and ensure follow-through
• Support outreach and scheduling to key customer stakeholders on behalf of Enterprise CSMs
• Analyze customer data to identify adoption trends, usage patterns, and areas of risk or opportunity across accounts
• Contribute to process improvement efforts, identifying inefficiencies in how the CS team operates and proposing solutions
• Participate in client-facing calls and QBRs alongside Enterprise CSMs, building relationships and developing account fluency over time
• Use data and reporting to help monitor account health and inform strategic decisions, including hands-on work in Excel and Metabase