Onboarding new enterprise customers to our SaaS solution and leading the setup and integration projects
Acting as a primary point of contact for customer support, handling helpdesk requests, troubleshooting issues, and ensuring timely, high-quality resolutions
Supporting customers in getting the most value out of our software, combining reactive helpdesk support with ongoing guidance and best practices
Building strong customer relationships, starting with a successful onboarding, continuing throughout the customer journey using our product
Collaborating closely with colleagues in our Sales, Product and Engineering teams to deliver on time, in quality and within budget
Revising our onboarding material and integration process
Gathering customer feedback and identifying customer needs for the continuous improvement of our product
Supporting business development with industry partners (e.g., SAP, bpc, Theben)
Being adaptable to evolving sales strategies and incorporating feedback for continuous improvement

Holds a bachelor's degree in Business Administration, Management, Sales, Computer Science or related fields, or has relevant professional experience
Has a good understanding of diverse customer and stakeholder personas and can empathize with various perspectives
Has experience with ERP systems and software integration projects
Demonstrates strong verbal and written communication skills that are essential for effective outreach and interaction with potential clients
Easily gets familiar and is used to working with new software tools and has an affinity for technology, can learn to set up demo systems fast
Has a proven track record of supporting customers or driving technical sales in a software environment
Is capable of setting and communicating priorities, completing tasks, and meeting deadlines
Has a strong interest in digitalization and sustainability and a good understanding of how the energy market works; basic knowledge of renewable energies is a plus, as well as the motivation to continuously deepen this knowledge
Is fluent in English and German (this is a strict requirement, but fluency in other languages is also a significant plus)
Is quick to learn and derive energy from interacting with people, and has no hesitation in engaging with unfamiliar individuals
Is a team player and feels comfortable in a dynamic startup environment

A competitive salary and equity package
Flexible working hours and a remote-first way of working, as we support those being based in different locations
A virtual office that actually works
tools and rituals designed for meaningful collaboration across different locations
Perks that support the whole you, from a sports membership or Headspace subscription to a dedicated Mental Health Day, and a holiday that grows with your tenure
Invest in your growth: a personal learning budget and bi-weekly learning focus time, protected in your calendar
Two team retreats a year, when we come together in person to work and have fun
Work that matters
exciting technology, a mission you can get behind, and teammates who genuinely care about both

Customer Success Hero – Climate Tech

Key skills