Senior Product Manager

Tekmetric is a cloud-based platform designed to help auto repair shops improve operations and customer service. They are looking for a Senior Product Manager to lead the development and growth of their SaaS product, guiding product strategy and managing its lifecycle.

Responsibilities:

• Lead Strategic Product Initiatives: Drive the planning and execution of product initiatives from concept to launch, ensuring alignment with business goals and market trends
• Become an expert in the Auto Repair Industry: Develop a deep understanding of the Auto Repair domain in order to best identify new product opportunities for our core users
• Lead Key AI Product Initiatives: Combine a deep understanding of the problem space with generative AI solutions to help CPAs do their jobs better and faster
• User-Centric Research: Deeply understand our core users’ JTBD, concept testing, and usability testing into an iterative development process
• Collaborate Across Teams: Work with design, engineering, product marketing, and sales teams to align on product vision, strategy, go-to-market plans, pricing, packaging, and business priorities
• Deliver High-Performing Products: Ensure products meet users’ unmet needs while mitigating business risks in value, feasibility, and usability
• Measure Business Impact: Build products with business outcomes in mind then measure if those outcomes showed up
• Develop Product Vision: Define and communicate the long-term vision of the product area you own and translate that into executable roadmaps
• Train Internal Teams: Educate sales, support, and consulting teams on new technology, ensuring they can sell, troubleshoot, and use it effectively

Requirements:

• 5+ years in product management, preferably in enterprise-level software-as-a-service
• 2+ years of experience working with and delivering GAI or ML solutions to market
• Hands-on experience with product analytics software (e.g., Amplitude, Mixpanel, FullStory, Heap, Pendo) is preferred
• A pragmatic leader with a growth mindset, capable of driving both strategy and fast-paced execution
• Ability to establish business cases, validate hypotheses, and grow features from inception to market scalability
• Passion for constant optimization and improvement, with a steady focus on customer experience
• Proven success influencing peers across cross-functional teams in a high matrixed and global organization environment
• Strong executive presence and excellent communication skills