Staff Engineer, Salesforce Marketing Cloud

Thrivent is a financial services organization dedicated to helping people thrive with purpose. They are seeking a Staff Engineer to serve as a technical leader within a product team, focusing on delivering Salesforce Marketing Cloud campaign journeys and customer engagement capabilities while ensuring alignment to enterprise standards and long-term strategy.

Responsibilities:

• Apply expert industry knowledge and broad understanding of multiple disciplines with technical knowledge to drive outcomes for customers, including Salesforce Marketing Cloud campaign activation
• Ability to work and problem solve independently on initiatives that align to the broader engineering strategy, including integration and activation patterns
• Design systems and software integration patterns across a diverse engineering ecosystem, including APIs, data pipelines, and microservices supporting SFMC. These patterns should align to high level engineering goals and business initiatives
• Define scalable, reusable activation patterns to reduce one-off implementations
• Ensure designs align with enterprise architecture, security, and data governance standards
• Use independent, critical thinking to solve complex problems which are significant to the customer, including campaign execution and data integration. Uses application and system data, as well as past experiences to inform decision making
• Leader in technical expertise; Develops most architecturally impactful components of solutions, including services and integrations that enable SFMC
• Lead to identify, incorporate and define development frameworks and libraries useful to the product, including full-stack and integration patterns
• Build and evolve APIs, services, and pipelines supporting campaign activation
• Improve performance, reliability, and scalability across systems and integrations
• Seek out industry and technology knowledge along with best practices related to Salesforce Marketing Cloud, campaign activation, and full-stack engineering to share with the team
• Stay current on cloud (AWS), microservices, and integration trends relevant to SFMC enablement
• Share learnings and new patterns to improve team capabilities and outcomes
• Coordinate design and integration of the entire system including subsystems. Research and recommend technology to improve the current systems
• Participate in team’s collaboration session to provide technical expertise to solve a problem/remove technical roadblocks for the team
• Participate in product planning and implementation. Helps product owner to create technical user stories as required/needed
• Contribute to detailed application specifications, standards, and diagrams and develop coding standards / best practices
• Broker solution design and implementation across product teams to achieve outcomes
• Contribute to overall systems design which involves multiple teams, research and provide customization or development recommendations, and implement accordingly
• Act as an SME to provide over all operations and support processes to build resilient systems for the enterprise
• Lead the design of critical path/technology for the product group. Contribute to innovative solutions that align to strategic objectives for the customer
• Provide platform technology expertise to teams within product group as well as interdependent teams across the organization
• Help to define the technology / tools roadmap along with the product owner for the team
• Partner with the engineering community inside and outside Thrivent in establishing best practices
• Share engineering standards across internal teams and collaborate to help engineers apply these patterns to build solutions that achieve outcomes
• Lead the resolution of critical incidents and provides leadership in proactively addressing product issues
• Continuously assessing technology to build more stable, scalable, and resilient software
• Promote and expand on the use of the CI/CD pipeline to improve the deployment and build process
• Lead the evaluation process for software solutions - advising on strengths and weaknesses of the external software
• Provide a summary of how a tool impacts business processes and goals
• Contribute in criteria’s for selecting the right platforms and software for the product team
• Provide guidance and reinforcement around established engineering best practices
• Provide technical leadership and mentoring to other engineers of varying levels inside the product group
• Provide trainings and demos to address knowledge gaps with in the team
• Engage in the tech community to build the Thrivent technology brand and position as the employer of choice in the market
• Participate in the interview process or be part of the panel to recruit the right talent to the team
• Take part in the Talent Captain role for the product group. This person also leads in how we interview
• Models Thrivent’s leadership competencies ​
• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.  Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients

Requirements:

• Bachelor's degree in Computer Science or other technical field or equivalent work experience
• 10+ years of experience in engineering environments, taking abstract concepts and ideas and formulating a detailed software engineering plan to deliver
• Experience architecting software solutions with requirements such as performance SLOs, high availability, reliability, security, etc
• Understand data and system integration patterns and technologies
• Proficiency in managing large scale projects
• Ability to articulate and transfer complex ideas to a wide audience through both verbal and written communication
• Strong conceptual, critical thinking, technical and problem-solving skills with good attention to details
• Must be articulate and have the ability to meet with high level management to present and/or deliver technical documentation
• Master's degree in a related field
• Financial Services industry experience
• Coach / mentor other team members as appropriate