Account Manager – Mid-Market

HG Insights is looking for a driven, relationship-focused Account Manager to join our Growth team. You will own a portfolio of SMB, commercial, and mid-market accounts, responsible for the full post-sale customer lifecycle — from onboarding and adoption through renewal and expansion.

Responsibilities:

• Manage a portfolio of growth segment accounts through onboarding, adoption, retention, renewal, and expansion — serving as the primary post-sale point of contact
• Proactively identify and pursue in-year upsell and expansion opportunities through account planning, stakeholder engagement, and a deep understanding of each customer's goals
• Work closely with customer stakeholders to uncover new use cases, align on outcomes, and ensure they're realizing measurable value from HG — building the case for renewal and growth
• Monitor account health and engagement signals to identify at-risk accounts early and execute retention strategies before churn becomes a threat
• Leverage AI and modern customer success tools to analyze account health, prioritize outreach, and continuously sharpen your expansion and retention strategy
• Partner with Product, Marketing, and Sales to develop account plans, escalate blockers, and bring customer feedback into the business
• Represent the customer's voice internally, helping refine HG's offerings and processes based on real-world feedback

Requirements:

• Proven Account Management Experience (3-5yrs): A track record of managing and growing customer relationships in SMB, commercial, or mid-market segments (up to $1B), with demonstrated success on both renewal and expansion
• Quota Achievement: Consistent delivery against renewal and expansion targets, with examples of driving meaningful account growth
• Consultative Approach: Strong critical thinking and communication skills that allow you to become a trusted advisor — not just a vendor contact
• Commercial Acumen: Comfortable navigating renewals, pricing conversations, and contract discussions while preserving strong customer relationships
• Tech-Forward Mindset (Required): Demonstrated ability to quickly adopt and leverage AI tools to enhance client engagement, analyze trends, and drive expansion and retention strategy
• Adaptable and Self-Directed: Resourceful and organized, able to thrive and prioritize without a rigid playbook
• Industry experience in data, SaaS, or B2B technology is a strong plus