Business Operations Analyst II

Stewart Title is a global real estate services company recognized for its commitment to employee growth and community service. They are seeking a Business Operations Analyst II to provide technical support for business applications, enhance system performance, and deliver training to improve efficiency and user experience.

Responsibilities:

• Lead troubleshooting for complex business application issues, often coordinating with vendors and IT development teams
• Develop and deliver training for support specialists to build team capability and ensure consistent support practices
• Analyze system performance, identify trends, and recommend enhancements to optimize business processes
• Act as a subject matter expert (SME) for specific applications, guiding best practices and offering strategic insights
• Drive process automation and system improvement initiatives to enhance user experience and operational efficiency
• Participate in on-site customer visits to foster relationships and gather direct feedback for continuous improvement
• Applies advanced knowledge and independent judgment to address complex, non-routine problems
• Considers internal and external factors that may impact work outcomes and contributes to achievement of operational, project, or service objectives
• Individual contributor performing work independently; seeks guidance as appropriate for highly complex matters
• Performs all other duties as assigned by management

Requirements:

• High school diploma required
• Typically requires 5+ years of related work experience
• Bachelor's preferred