Business Systems Analyst

Role Overview

• Assist in planning, conducting and directing the analysis of highly complex business problems to be solved with automated solutions.
• Work on mission-critical high value projects with large scale customer impact.
• Support development staff by addressing functionality questions and resolving issues.
• Assist in creating process engineering and/or business flow assessments to ensure appropriate design of solutions.
• Assist with research, evaluating, design and implementing automated solutions that meet the business needs in the most efficient and cost-effective way possible.
• Determine necessary program changes.
• Evaluate user request for new automated solutions to determine feasibility, time required, and compatibility with other GDS programs/functions.
• Consult with user to identify current operating procedures and clarify program objectives.
• Verify program logic and correct functionally by implementing test/beta situations.
• Estimate and prepare timelines for specific project tasks.
• Develop and maintain training and implementation manuals regarding automated systems.
• Assist with formulating plans outlining steps required to develop programs and submit plans to the end user for final approval.
• Prepares flow charts and diagrams to illustrate sequence of steps the program must follow and to describe logical operations involved.
• Work with development teams to estimate and prepare timelines for specific projects.
• Ability to learn and adapt to new technologies and take ownership in the process through handoff to support staff.
• Assist in preparing input to and/or proposals, functional requirements, presentations and reports for existing and potential clients.
• Support the Sr. Business System Analysts on projects.
• Must maintain regular and reliable attendance.
• Other duties as assigned.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business or related field or equivalent work experience.
• Minimum of 3 years travel technology industry experience.
• Minimum of 1 year proven development of analysis experience.
• Working knowledge of Sabre and a foundational understanding of travel technology and workflows is preferred.
• Familiarity with Jira or similar project management and ticketing platforms, including the ability to create, track, and manage work items and log new tickets, check status updates, review release notes, etc.
• Strong adaptability and learning agility with the ability to quickly understand and utilize new technologies, systems, and software tools.
• Excellent organizational and time management skills with the ability to manage multiple projects, priorities, and deadlines simultaneously.
• Proven ability to collaborate effectively across departments and build productive relationships with both internal and external stakeholders.
• Solid understanding of the corporate travel industry, including travel operations, technology, and business processes.
• Demonstrated project leadership skills, including the ability to drive initiatives, coordinate resources, and deliver results.
• Strong analytical and problem-solving abilities, with a focus on identifying root causes and developing practical, effective solutions.
• Ability to gather, analyze, and translate business requirements into clear user stories, process flows, functional specifications, and other business documentation.
• Naturally curious and proactive, with a desire to continuously learn, investigate issues, and improve processes and outcomes.
• Strong verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
• Ability to think strategically while maintaining attention to detail and execution.
• Strong customer service and written, oral and interpersonal communication skills.
• Subject matter expert in cross-functional domains.
• Must have sound analytical and problem-solving skills.
• Ability to work in a team environment.
• Proficient in application programming and other databases.
• Ability to utilize project management skills such as AGILE preferred.

Benefits

• Company Paid Basic Life & AD&D Insurance
• Company Paid Short-Term Disability
• Voluntary Long-Term Disability Insurance
• Robust Wellness Program with incentives available to save money on your medical insurance premiums.
• Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
• Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
• Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
• Flexible Spending Accounts
• Dependent Care Savings Account.
• Dental Insurance Plan
• Vision Insurance Plan
• 9 Company Paid Holidays including the day after Thanksgiving.
• Generous paid time off programs for vacation and sick days
• Employee Assistance Plan with access to Talk Space Therapy
• Family Medical Leave
• Paid Parental Leave (4 weeks)
• Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
• Bereavement Leave
• 401(k) Retirement Plan with a generous match per pay period
• Student Loan Payment Match