Analyze and interpret vendor (COTS) documentation to identify changes, new features, and potential impacts to existing systems and processes.
Compare existing requirements vs. new vendor functionality, highlighting gaps, risks, and required updates.
Develop or modify moderately complex system requirements based on business needs and vendor updates.
Translate technical changes into clear business insights and recommendations for stakeholders.
Engage directly with software vendors to clarify requirements, align on solutions, and resolve issues.
Partner with business users (including lab teams) to understand needs and validate system changes.
Conduct requirements walkthroughs and workshops with business, IT, and vendor teams.
Support UAT and validation activities, including risk-based testing, defect tracking, and triage.
Maintain and manage requirements within tools such as Azure DevOps (ADO).
Ensure all work aligns with regulated environment standards (e.g., FDA), with strong focus on documentation quality and compliance.

Bachelor's Degree in Computer Science, Business Administration, or related field, or equivalent experience
At least 2 years of experience in systems analysis or similar roles
Experience working with COTS (vendor-based) applications and vendor delivery models
Demonstrated experience in requirements gathering, analysis, and documentation
Experience working with global teams in an offshore/onshore model
Experience with tools such as Azure DevOps (ADO) or similar is a plus
Experience in Life Sciences, laboratory environments, or regulated industries is preferred (not required)

Business Systems Analyst, Level 2

Key skills