Salesforce Business Analyst – Conga CPQ & CLM

New York Technology Partners is seeking an experienced Salesforce Business Analyst with expertise in Conga CPQ and CLM to support enterprise Quote-to-Cash (Q2C) initiatives. The ideal candidate will work with various teams to gather requirements, optimize business processes, and deliver scalable Salesforce solutions.

Responsibilities:

• Lead discovery and requirement gathering sessions with business stakeholders
• Document functional and non-functional requirements
• Create user stories, BRDs, FRDs, and process flows
• Product configuration, pricing rules, discounting, and bundling
• Quote generation, approvals, amendments, and renewals
• Drive automation and process improvements across the sales lifecycle
• Manage contract lifecycle processes including creation, approvals, renewals, and compliance tracking
• Support clause libraries, templates, redlining, and contract standardization
• Collaborate closely with legal and compliance teams
• Partner with Salesforce architects and developers on solution design
• Provide functional guidance for CPQ/CLM workflows and integrations
• Act as the liaison between business and technical teams
• Define UAT strategy, test scenarios, and test cases
• Lead UAT execution and business sign-off
• Ensure delivered solutions align with business requirements
• Identify opportunities to streamline Quote-to-Contract processes
• Promote Salesforce best practices and governance standards

Requirements:

• 8–10 years of overall IT experience
• 5+ years of Salesforce Business Analyst experience
• Hands-on experience with Conga CPQ and CLM implementations (Mandatory)
• Strong understanding of Quote-to-Cash (Q2C) processes
• Experience working in Agile delivery environments
• Salesforce ecosystem knowledge
• Strong communication and stakeholder management skills
• Experience with enterprise-scale Salesforce implementations
• Ability to work independently in a remote environment