Product Manager - Connected Devices and Ecosystem Integration

Everbridge empowers organizations around the world to anticipate, mitigate, respond to, and recover from critical events. The Product Manager will drive the evolution of Everbridge’s connected personal safety ecosystem, focusing on device sourcing and integration, while managing the engineering requirements and roadmap for a subset of services.

Responsibilities:

• Manage the full lifecycle of safety devices, from onboarding to end-of-life
• Align device roadmaps to the overall PSD product strategy
• Coordinate firmware updates, release planning, and device health improvements
• Plan and evolve vendor and platform integrations as required
• Partner with engineering and vendors to ensure device reliability, performance, and scalability
• Define life of device processes including renewals, replacements, trade-in/out etc
• Support the identification, evaluation, and onboarding of new device partners aligned with PSD roadmap
• Assess trade-offs across cost vs performance, battery life vs capability, and connectivity and Telemetry options (cellular, BLE, Wi-Fi, satellite)
• Lead evaluation and onboarding of hardware vendors, including security posture, certification/compliance readiness, scalability, and operational interoperability with Everbridge platforms
• Define requirements for future device capabilities and form factors based on overall PSD roadmap
• Own the roadmap for vendor integrations
• Partner with internal product teams to influence and align roadmap deliverables:
• Leverage device and use case functionality to drive cohesive, impactful features to the platform
• Develop product requirements documents
• Deliver and align with product team(s) acting as the SME to drive use case and user problem statement understanding
• Evaluate solution design, prioritization and delivery schedule to meet overall business needs
• Coordinate for release readiness to include demos, trainings and documentation
• Drive integration of new devices and partners into the Everbridge 360 platform
• Work closely with product and engineering on APIs, device telemetry ingestion, alert workflows, and device, platform or other external status (ex: battery state, signal, etc)
• Ensure seamless interoperability between hardware and EB360
• Serve as the primary product interface for device vendors, managing relationships with hardware providers, their firmware teams, and ecosystem partners
• Coordinate delivery timelines, technical alignment, and issue resolution and roadmap with response centers to evolve workflow features

Requirements:

• 4-6 years of experience in product management, hardware, IoT, or related technical roles
• Strong understanding of connected devices and IoT ecosystems
• Familiarity with System-on-Chip (SoC) architectures and chipsets (e.g., Qualcomm or similar)
• Basic understanding of network technologies, including, LTE / LTE-M / NB-IoT, Bluetooth (BLE), Wi-Fi, and Satellite knowledge is a plus
• Ability to evaluate technical trade-offs across hardware, connectivity, and cost
• Experience working with external vendors or partners
• Comfortability partnering to influence cross-team roadmaps
• Strong organizational and communication skills
• Experience at companies such as semiconductor vendors, IoT platforms, device manufacturers, or other connected hardware ecosystems
• Exposure to firmware development cycles or embedded systems
• Experience supporting hardware-software integrations