Product Manager

Role Overview

• Own the product vision, strategy, and quarterly roadmap for NCPI and merchant operations.
• Articulate where we are going, why, in what order, and what we are choosing not to do.
• Coordinate external NCPI development with internal engineering.
• Define integration contracts, acceptance criteria, and handoff processes.
• Ensure both teams are aligned on scope and timeline.
• Own the merchant experience across the operational product surface.
• Identify friction, advocate for usability, and improve the daily experience of merchants using PayJunction.
• Build and maintain the product backlog with strategic intent.
• Prioritize based on business value, cost of delay, and merchant impact.
• Maintain 2-4 sprints of ready work at all times.
• Drive the multi-horizon marketplace strategy: sequence the evolution from NoCode integrations to a full partner ecosystem with clear milestones and measurable outcomes at each stage.
• Conduct product discovery before committing major work.
• Talk to merchants, interview integration partners, analyze support data, review competitive ecosystems.
• Validate before building.
• Write benefit hypotheses for major initiatives and validate outcomes post-ship.
• Own the full cycle: discover, plan, build, ship, measure, learn.
• Collaborate with engineering during sprint planning, refinement, and execution.
• Be available, be clear, and treat developers as partners in building the right thing.
• Communicate proactively with stakeholders. Send monthly domain updates. Surface trade-offs and sequencing changes before people have to ask.
• Triage all incoming requests in your domain. Accept, defer, decline, or route. Every request gets a visible disposition.

Requirements

• 7+ years of experience preferred as a Product Manager or in a similar product leadership role
• 3+ years working with Agile/Scrum teams, driving (not just participating in) sprint planning, refinement, and backlog health
• Experience managing products built by external development teams, coordinating between external vendors and internal engineering for integration and alignment
• Experience with API, platform, or integration products where your users included developers or technical partners
• Experience owning merchant-facing or SMB-facing product experiences where the end user is a business operator managing daily workflows
• Proven track record of outcome-focused delivery with measurable evidence of impact (adoption, engagement, revenue, retention)
• Experience with marketplace, ecosystem, or integration platform strategy involving third-party developers or partners
• Strong human-centered design instincts: you think in user journeys, you notice friction, you advocate for usability even when no one asks you to
• Experience in payments, fintech, or B2B SaaS with regulated environments preferred
• Familiarity with Jira, Confluence, and product intake/discovery tools preferred
• Product management certifications (CSPO, PSPO, or equivalent) preferred
• Bachelor’s degree in Business, Computer Science, or a related field preferred

Benefits

• Health, dental, and vision paid 100% by company for you and your dependents
• 401k with 6% match
• FSA and Dependent Care FSA
• Long-term & short-term disability coverage for you paid 100% by company
• 8 paid company holidays per year
• 2 paid floating holidays per year
• 1 paid volunteer day per year
• Paid Time Off
• Annual learning stipend
• Home office equipment stipend
• Quarterly “fun budgets” for team bonding events
• Opportunity to be part of a company that is changing a whole industry
• Opportunity for growth within the company
• Opportunity for remote, in-office, or hybrid work