David Joseph & Company is recruiting for Auctor, a company building the AI layer for professional services and software implementation. The role involves owning enterprise customer onboarding, adoption, and deployment success while acting as a trusted advisor to both technical and business stakeholders.
Responsibilities:
- Lead onboarding and adoption initiatives for enterprise customers
- Design and deliver customized customer training programs
- Own the customer lifecycle after the sale with focus on adoption, retention, and expansion
- Work directly with technical and business stakeholders from individual contributors to C-suite executives
- Track customer success metrics across pilots, annual agreements, and multi-year contracts
- Monitor account health, usage patterns, and risk indicators
- Serve as the voice of the customer to Product and Engineering teams
- Build scalable customer success playbooks and operational processes