Director, Product Development

LanguageLine Solutions is a leading company in language access services, and they are seeking a Director of Product Development to define and deliver the product vision and strategy. This senior leadership role involves leading a team responsible for launching new products and enhancing existing services while driving innovation and ensuring customer satisfaction.

Responsibilities:

• Lead and inspire the Product Development team in envisioning and building world-class products that will benefit and delight customers and contribute to LanguageLine’s top and bottom-line growth
• Be an advocate for customers and drive innovation on their behalf. Understand and translate market requirements with substantiated customer/market feedback to support the product definition
• Anticipate the impact of the changing language access industry and regulatory environment on existing market segments and products and propose strategies, tactics, and new or modified products accordingly
• Lead cross functional teams in the research and analysis of new product concepts and product modification requests ultimately building a business case including product specifications
• Understand the thorough business case for proposed products and initiatives, including cost/benefit estimates, market trends, competitive analysis, risk analysis, industry best practices and product development timelines
• Collaborate with leadership and cross-functional product teams to form roadmaps in support of the strategic plans and customer needs and identify new opportunities for existing and new products
• Break down the strategic roadmap into a focused series of activities and deliverables that the team can rally around
• Plan and prioritize product features and requirements from conceptual stages through product life cycles to optimize revenue and meet operational, financial, and corporate objectives
• Collaborate on key design considerations and key architectural decisions
• Remove organizational and operational bottlenecks that impede product innovation, time to market, and execution
• As a key product stakeholder, be willing to do what is required to help the team, and to deliver to plan
• Facilitate internal communication and decision making for product-related issues
• Lead, coach, and mentor team members, upcoming leaders, and employees. Model effective leadership, mentorship, and coaching for all employees
• Lead and directly manage a team of Product Analysts to successfully define and deliver LanguageLine’s product vision, strategy, and roadmap
• Supporting LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction
• Provide product expertise on company initiatives and other projects/tasks
• Develop in-depth knowledge of competitive products and contribute to analysis of competitive strengths and weaknesses
• Research and understand changing business environments, both external and internal, including but not limited to market factors, customer needs, trends, legal regulations, audit and compliance policies, information security, strategy adjustments, organization strategies, etc
• Perform such duties and assume such other responsibilities as may be required