Strategic Account Manager (Post-Sales)

Tellius is a company that empowers organizations to gain insights and act on cloud-scale enterprise data through AI-powered automation. As a Strategic Account Manager, you will focus on expanding and retaining enterprise and mid-market customers by leveraging your consultative sales skills to drive account growth and ensure customer satisfaction. You will collaborate with various teams to guide the post-sales journey, helping customers maximize the value they receive from Tellius.

Responsibilities:

• Lead customer onboarding by leading use case ideation workshops, developing project roadmaps, and managing implementation activities, including coordination of data onboarding
• Guide adoption by delivering enablement sessions, executive briefings (e.g., Quarterly Business Reviews), and crafting success plans that establish milestones and capture ongoing business value
• Build trusted relationships with business executives, analytics teams, and end-users, ensuring customers independently and effectively use Tellius
• Own customer renewals and drive expansion opportunities to deliver strong Net Revenue Retention (NRR)
• Identify risks to retention early, and address them with tailored solutions that align to customer goals
• Drive account growth by collaborating with sales on expansion strategies, upselling additional modules, features, or services
• Act as the customer’s advocate within Tellius, sharing feedback and feature requests with product and engineering while keeping customers informed about updates and roadmaps
• Continually monitor usage analytics and success metrics to track adoption, engagement, and satisfaction, using insights to demonstrate value and guide conversations
• Document customer activities, use cases, and success stories and share insights across sales, product, and engineering to ensure a unified customer experience
• Communicate consistently with customers through recurring meetings, emails, and webinars to keep them updated on features, maintenance, and best practices

Requirements:

• 8+ years of experience in customer success, account management, strategy or analytics consulting
• Proven track record of delivering results while managing multiple enterprise or mid-market accounts concurrently
• Demonstrated ability to drive account expansion through cross-sell and upsell strategies that align to customer business needs
• Exceptional customer-facing and stakeholder management skills, with expertise in project/program management
• Experience leading large-scale technology or analytics transformation initiatives from design through adoption
• Ability to thrive in a high-growth, fast-paced startup environment, effectively influencing cross-functional GTM, product, and engineering teams
• Experience in the B2B SaaS analytics, BI, or data/AI space, with a strong understanding of modern data stacks and enterprise analytics workflows
• Strong knowledge of data modeling concepts (star schema, snowflake schema, fact/dimension design, normalization/denormalization) and their application in analytics platforms
• Experience designing or working with semantic layers, business-friendly data models
• Demonstrated success working at a high-growth startup, balancing strategic priorities with hands-on execution and adaptability