Provide ongoing performance feedback, coaching, and career development support.
Foster a high-performance, customer-centric culture aligned to company values.
Develop and coach future leaders, including Managers and senior ICs, with clear succession planning.
Align to and actively contribute to strategic workstreams that advance the overall Account Management function, beyond the needs of your individual segment or expansion targets.
Own segment-level renewal health and risk mitigation strategy, not just individual account execution.
Drive prioritization of resources (CAM, EMS, PS, Exec Outreach) across accounts to maximize impact.
Partner closely with Professional Services, EMS, Support, Product, and CAM team to support customer satisfaction.
Represent Account Management as needed in leadership planning, and cross-functional forums.
Operate and make decisions with a company-first mindset, balancing segment priorities with broader business objectives.
Monitor key performance metrics including expansion targets, renewal risk, customer health, and engagement.
Drive adoption of tools, processes, and best practices across the team.
Own operating cadence, reporting, and executive-ready updates for your segment.
Travel may be required for customer events

Experience leading a team of 5+ Account Managers or Sales Reps in a Manager capacity for more than 2 years
Excellent communication, coaching, and stakeholder management skills.
Ability to operate in a fast-paced, cross-functional environment.
Demonstrated ability to influence beyond direct reports and lead through ambiguity
Interest in AI and willingness to explore AI driven solutions to enhance performance and drive efficiencies

Senior Manager, Account Management

Key skills