IT Infrastructure End User Specialist

At-a-Glance:
Are you ready to build your career by joining an international automotive company. If so, our client is hiring an IT Infrastructure End User Specialist.

Position Type:

• Contract
• Onsite
   

Required

• Education:
  • BS/BA in Information Technology OR AA/AS degree with 2 years of
  • professional experience OR 4 years of equivalent IT experience.
• Experience:
  • 5+ years of experience managing enterprise end user IT systems, including end user software systems, client virtualization, hardware, and security concepts.
  • 5+ years of experience demonstrating strong communication skills in IT environments.
  • 2+ years of junior leadership experience, mentoring teams or managing IT projects.
  • Strong customer service mindset is required.
  •  Experience in manufacturing environments is preferred.
  • Windows 10/11, Active Directory
  • Office 365 product suite, including OneDrive and Microsoft Teams
  • Rooms (video conferencing)
  • Acronis DR
  • LAN/WAN networking (DNS, DHCP, TCP/IP, etc)
  • Routers, switches, access points, and firewalls (including rules)
  • Laptops, printers, Zebra scanners (Android), radios, IoT devices
  • Collaboration toolsets (JIRA, Confluence, SharePoint, Microsoft Teams)
• Training (Preferred):
  • 6 Sigma / LEAN methodology.
  • 5S/6S methodology.
  • Organization training guidelines as applicable.
• Licenses and/or Certifications (Preferred):
  • ITIL certification.
  • CompTIA A+, CompTIA Network+
  • AWS CCP / Azure Fundamentals or similar
  • PMI CAPM, PMP
• Knowledge/Skills/Abilities:
  • Demonstrate 2+ years of experience in supplier/vendor management.
  • Apply 1+ years of agile methodology principles in IT infrastructure projects.
  • Utilize 5+ years of experience in IT applications, tools, and technology to
  • enhance operational efficiency.

Responsibilities:

• Lead the planning, implementation, and support of workspace systems and IT end user infrastructure solutions from concept to deployment such as personal computers, printers, scanners, and other end user devices.
• Runs complex operational/technical projects and ensures long-term requirements of workspace systems management and planning. 
• Serves as a primary contact for workspace operations topics ensuring alignment standards.
• Participate in proof-of-concept (POC) evaluations and provide expert guidance on implementing secure, scalable, and high-performance IT infrastructure end user solutions.
• Serve as a subject matter expert (SME) for IT end user systems, including how they interface with cloud platforms (AWS, Azure), storage solutions (SAN, NAS), cybersecurity frameworks (firewalls, intrusion prevention, encryption), and other infrastructure (mobile devices, video conferencing systems).
• Deploy, configure, and maintain IT end user infrastructure components such as laptops, mobile devices, printers, and peripherals.
• Oversee vendor management and collaborate with external providers for the deployment and support of IT end user services.
• Ensure high availability of systems by implementing redundancy, backup strategies, and disaster recovery solutions.
• Optimize IT infrastructure performance through monitoring, capacity planning, and proactive issue resolution.
• Adhere to compliance and audit requirements by enforcing security policies, implementing access controls and supporting regulatory standards.
• Manage ITIL processes, including problem and change management, incident response, and configuration management to ensure service stability and operational efficiency.
• Manage escalations of unresolved, singular incidents or service requests after an end user escalation.
• Document IT end user infrastructure design, configurations, and best practices to enhance knowledge sharing and continuous improvement.
• Lead end user infrastructure lifecycle management, including upgrades, patching, and decommissioning to maintain system reliability and security.
• Collaborate with global IT teams to standardize processes, align on best practices, and support cross-functional IT initiatives.
• Provide technical leadership and mentorship to junior technicians, ensuring adherence to IT standards and driving skill development.
• Research and evaluate emerging technologies, including automation, cloud native services, and AI-driven IT operations to drive innovation and efficiency.
• Communicate end user infrastructure strategies and solutions to technical and non-technical stakeholders ensuring clarity in decision-making processes.
• Serves as an IT project manager for small-medium sized projects overseeing resources assigned, conducting status meetings, and effectively communicating project status to stakeholders as delegated by the Supervisor.
• Perform other duties as assigned by management.

Get in Touch:
We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Prakash at to learn more.