Senior Business Systems Analyst

Empower is committed to transforming financial lives and creating a welcoming and inclusive environment for its associates. The Senior Business Systems Analyst will lead the evaluation of business processes and systems to improve efficiency, partner with stakeholders to gather requirements, and mentor junior analysts while driving alignment across teams.

Responsibilities:

• Lead collaboration with cross-functional teams in an Agile environment to gather and document business requirements for software development projects
• Analyze and translate business needs into clear, concise user stories aligned with project goals
• Partner with business stakeholders and development teams to support a shared understanding of project requirements
• Analyze existing systems and processes to identify opportunities for improvement and efficiency gains
• Review story requirements with cross-functional teams and validate system functionality
• Contribute to implementations, troubleshoot issues, conduct impact analysis, and recommend solutions
• Review system enhancements with project stakeholders
• Create flow diagrams and document technical solutions
• Mentor junior and mid-level analysts and provide technical guidance
• Continuously learn and adapt to modern technologies, business analysis best practices, and Agile methodologies

Requirements:

• 5+ years of experience as a Business Systems Analyst or equivalent technology industry background
• Ability to identify and solve business problems through innovative and practical solutions
• Strong communication skills to convey technical information clearly to audiences at all levels
• Proven experience with Crystal Reports and Web Intelligence (WebI)
• Strong expertise with the EASY database system and related data
• Experience supporting external client analytics and reporting, including total rewards files, external plan and participant data file
• Solid background in Agile methodologies, with hands-on use of tools such as Jira and Confluence
• Experience implementing AI-driven use cases
• Strong Project Management skills
• Experience collecting, documenting, and managing system requirements from stakeholders
• Deep understanding of highly complex multi-platform applications and systems
• Strong documentation skills to create reports, manuals, workflows, and specifications
• Ability to manage tasks, timelines, and resources to support successful project delivery
• Flexibility and adaptability to changes in project scope, requirements, and technology
• Expertise in business analysis within software development environments
• Bachelor's degree in a related field
• Financial industry experience
• Prior production support and troubleshooting experience
• Experience as a QA or Developer
• Expertise in other roles on an Agile development team, such as Quality Engineer, Software Engineer, Product Owner, or Scrum Master