Customer Service Representative GoodStarter (Remote)

Pleio is a company dedicated to helping individuals with chronic diseases manage their health journeys. As a GoodStarter, you will engage with patients through supportive conversations, providing them with emotional support and resources to inspire positive health behaviors.

Responsibilities:

• Must exceed call requirements to guarantee a minimum pay
• Utilize MS Teams, call center software, and cloud-based software for day-to-day tasks
• High volume call attempts (Marketing suggestion?)
• Initiate and execute acts of kindness, bringing happiness and delight to our patients
• Spread goodwill and create a sense of togetherness within our social community
• Brighten the lives of our patients
• Bring good intentions, boost positivity, and cheer around you
• Spread kindness and compassion, encouraging everyone at Pleio to embrace the magic of giving, gratitude, and goodwill

Requirements:

• Must currently reside in the United States and not reside in one of the following states: WA, ND, OH, WY, CA
• Strong internet connection (At least 25 Mbps download, 10 Mbps upload)
• Experience with multitasking, able to handle upset customers, able to problem-solve, and provide timely updates
• Experience working in a remote or hybrid setting – self-sufficient
• Capable of following a script verbatim while sounding conversational
• Active listening skills and great communication
• Attention to detail and organizational skills
• Capable of passing a background check
• Laptop, Chromebook, or desktop computer running Windows 10 or higher (Macs, Netbooks, Tablets, and Smart Phones are not supported)
• 2GHz processor, or better
• Your own USB headset with a microphone that plugs into your computer
• 2 to 3 years of customer service experience with exceptional phone skills
• Strong verbal communication and interpersonal skills
• Proficient decision-making skills
• Intermediate technical skills, including experience with cloud-based software
• High school or equivalent (preferred)
• Bilingual in Spanish is a plus!