Customer Service Representative

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core. The Customer Service Representative will provide assistance to Medicaid Providers and Clients, handle inquiries, and ensure documentation of all encounters while meeting performance standards.

Responsibilities:

• Provide unbiased assistance to Medicaid Providers and / or Clients with questions regarding eligibility, medical claims status, and other program questions
• Assist with problem resolution, as needed
• Respond to phone inquiries in a prompt, courteous and concise manner
• Document all encounters in clear and concise online logs
• Transfer callers to other Call Center units as needed
• Meet individual performance standards
• Perform other duties as may be assigned by management
• Attain and maintain strict required attendance and performance metrics

Requirements:

• Minimum of 6 months of customer service experience
• Medicaid experience
• Microsoft Office experience