Customer Service Specialist

WEX Health, Inc. is seeking a Customer Service Specialist to be the primary point of contact for customers in a fast-paced call center environment. The role involves handling inquiries related to account maintenance, billing, and technical support across various channels.

Responsibilities:

• Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer’s personality and situation
• Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance
• Troubleshoot and guide customers through WEX online platforms and mobile applications
• Effectively multi-task by utilizing multiple different systems simultaneously to provide the fastest resolution
• Maintain strict adherence to corporate security measures, company policies, and (for Health/Cobra roles) HIPAA guidelines
• Maintain accurate, detailed records of all interactions within the CRM (Salesforce)

Requirements:

• High School Diploma or GED
• Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office
• Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime
• Must successfully pass a background check
• This is a work from home position requiring a professional, private, and quiet workspace free from distractions to ensure customer privacy and data security
• Candidates must have access to a reliable, high-speed internet connection capable of supporting multi-system navigation and VoIP calling
• Positive, professional attitude and excellent phone etiquette
• Ability to learn and master new, complex systems quickly
• Strong verbal and written communication skills
• Demonstrated ability to handle multiple tasks in a goal-oriented, fast-paced environment
• A history of working successfully in a collaborative team environment