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Customer Service at RELX | JobVerse
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Customer Service
RELX
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Customer Service
El Paso, Texas, United States of America
Full Time
4 hours ago
$40,400 - $67,400 USD
No Visa Sponsorship
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Key skills
Communication
About this role
Role Overview
Respond to customer inquiries in a timely and professional manner
Educate customers on agency-specific requirements, including documentation, identification, and processing timelines
Assist customers with placing and managing orders for vital records and related services
Troubleshoot and resolve customer concerns, including order issues, payment questions, and service delays
Collaborate with team members and support partners to resolve complex issues
Contribute to process improvements and knowledge sharing to enhance the overall customer experience
Requirements
Experience in a customer service, contact center, administrative, or payment processing role preferred
Strong written and verbal communication skills, with the ability to explain processes clearly and professionally
Ability to remain calm, professional, and solution-oriented in high-volume or stressful situations
Strong attention to detail and commitment to accuracy when handling customer information, orders, and payments
Strong basic computer and navigation skills
Navigating multiple systems, screens, and applications simultaneously
Typing and documenting information accurately in real time
Using email, web-based tools, and internal platforms efficiently
Strong problem-solving skills and ability to apply guidelines to real-world customer scenarios
Ability to work both independently and collaboratively in a team environment
Benefits
Country specific benefits
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