Key skills
Communication
About this role
Role Overview
- Respond to customer inquiries in a timely and professional manner
- Educate customers on agency-specific requirements, including documentation, identification, and processing timelines
- Assist customers with placing and managing orders for vital records and related services
- Troubleshoot and resolve customer concerns, including order issues, payment questions, and service delays
- Collaborate with team members and support partners to resolve complex issues
- Contribute to process improvements and knowledge sharing to enhance the overall customer experience
Requirements
- Experience in a customer service, contact center, administrative, or payment processing role preferred
- Strong written and verbal communication skills, with the ability to explain processes clearly and professionally
- Ability to remain calm, professional, and solution-oriented in high-volume or stressful situations
- Strong attention to detail and commitment to accuracy when handling customer information, orders, and payments
- Strong basic computer and navigation skills
- Navigating multiple systems, screens, and applications simultaneously
- Typing and documenting information accurately in real time
- Using email, web-based tools, and internal platforms efficiently
- Strong problem-solving skills and ability to apply guidelines to real-world customer scenarios
- Ability to work both independently and collaboratively in a team environment
Benefits
- Country specific benefits