About this role

Respond to customers primarily through phones as well as through email, chat, text, and social channels while creating memorable service interactions.
Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice.
Build a strong understanding of your assigned brands products, procedures, and resolutions.
Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends.

Inbound Phone, Chat, SMS, Email, and Social Media channel experiences are a must.
High school diploma or equivalent
Call center experience must be within the last 2 years
1+ year inbound phone experience required
Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing
Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr. shift)

Customer Service Associate

Key skills