Remote Customer Support Manager

AO Globe Life is hiring qualified individuals to join their mission-driven, fully remote team. The Customer Support Manager role involves connecting with clients interested in benefit programs, conducting virtual consultations, and providing customer support throughout the enrollment process.

Responsibilities:

• Connect with individuals who have expressed interest in learning about benefit programs
• Schedule and conduct virtual consultations with clients via Zoom
• Guide individuals and families through available benefit options
• Assist clients through the enrollment process with professionalism and care
• Maintain accurate and organized digital client records
• Provide responsive customer support and follow-up communications
• Participate in weekly training and mentorship sessions
• Build positive client relationships that support long-term trust and service

Requirements:

• Strong interpersonal and communication skills
• Organized, self-motivated, and comfortable working independently
• Confident speaking on video and comfortable using digital tools
• Passion for helping others and contributing to a service-focused mission
• Must be legally authorized to work in the United States
• Reliable internet connection
• Windows-based laptop or desktop computer with a functioning webcam
• Experience in customer service or client-facing roles is helpful but not required