Customer Support Manager - Remote - We Train

Ondrick Agency is focused on helping individuals and families make informed decisions about life insurance and financial protection. The Customer Support Manager will assess client needs, provide tailored recommendations, and deliver high-quality service while building meaningful, long-term relationships with clients.

Responsibilities:

• Manage and support a portfolio of client relationships
• Help individuals and families explore life insurance coverage options
• Follow up with individuals who have requested information (no cold calling)
• Build and maintain long-term client relationships
• Collaborate with team members and participate in ongoing training and mentorship
• Operate effectively in a dynamic, multi-responsibility environment

Requirements:

• Organized and dependable
• Comfortable communicating with a variety of people
• Willing to put in the hard work and effort to be successful
• Motivated to learn and grow in a professional environment
• Adaptable and able to manage multiple responsibilities