Sales Account Manager - PracticePanther

PracticePanther is a company that provides legal practice software solutions to lawyers. They are seeking a Sales Account Manager responsible for managing the complete sales cycle, educating customers about their products, and nurturing relationships to close accounts.

Responsibilities:

• Prospect, generate opportunities, schedule, and run demonstrations, and close accounts
• Possess strong knowledge of the PracticePanther program to identify customer needs when qualifying them
• Document each call as per company and departmental policies and procedures
• Follow up with potential customers promptly if necessary while determining and managing your pipeline
• Demonstrate an aptitude for sales, ask for the next meeting and suggest additional products or services while increasing customer satisfaction and revenue
• Apply a positive customer service attitude in interactions with all customers and establish a positive rapport
• Communicate effectively and professionally in all forms of communication with internal team members and external customers. Be patient and understanding in all customer interactions
• Must keep up with all new product features and updates
• Explore new firms and make cold calls, in addition to re-engaging past prospects to generate awareness of the PracticePanther product
• Must be able to work with other teams effectively
• Other duties as assigned

Requirements:

• 0-1 years sales experience
• 0-1 years SaaS environment experience
• Proficiency with Salesforce, Intercom, Drift, and G Suite
• Must be patient, empathetic, and have excellent communication skills
• Data-driven individual
• Strong interpersonal skills to work collaboratively with different departments
• Comfortable with technology and learning new software
• Ability to handle escalated customer issues
• Self-motivated and diligent
• Excellent verbal and written communication skills
• Organized, detail-oriented, and able to manage multiple tasks
• Must be personable and enjoy working in a client-facing role
• Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical
• Knowledge in the legal industry advantageous
• Experience in leading initiatives and succeeding in a team environment
• Experience with small and medium businesses and tech