Project and Operations Manager

Beazer Homes is seeking a Project and Operations Manager to support the execution of ArcticCare IT Managed Services and engineering projects. This role is responsible for project management, onboarding coordination, and operational delivery oversight, ensuring smooth transitions and effective service delivery.

Responsibilities:

• Manage engineering projects across managed services and time-and-materials (T&M) engagements, including planning, tracking, and delivery coordination
• Maintain project timelines, risks, dependencies, and alignment to defined scope and operational expectations
• Coordinate with engineers and internal stakeholders to ensure timely and consistent execution
• Own onboarding execution for new clients, ensuring a structured and consistent approach from project initiation through transition to steady-state support
• Coordinate onboarding activities across internal teams and the TX Support Center to ensure onboarding readiness, including documentation, system setup, and a smooth transition of services and ongoing service delivery
• Identify and escalate onboarding risks that may impact service quality, timelines, or client experience
• Serve as the primary coordination point between ArcticCare and the TX Support Center for delivery-related activities
• Partner with NSDMs on escalated support issues by coordinating internal resolution efforts with the TX Support Center and ensuring timely follow-through
• Identify recurring support issues and coordinate with internal teams to drive service delivery improvements
• Coordinate with Procurement on client and project setup, license ordering, and subscription management activities
• Partner with Finance on billing alignment, revenue recognition, and project financial tracking
• Support setup and maintenance of operational systems, including ConnectWise (projects, agreements, and tracking)
• Ensure delivery activities are properly structured within internal systems to support accurate reporting, billing, and execution, while maintaining data accuracy and alignment across systems and teams
• Maintain visibility into service delivery performance and provide structured reporting to NSDMs and leadership, including tracking and reporting on key performance metrics and KPIs
• Track commitments across teams and ensure follow-through and closure
• Support client business reviews and internal reporting through accurate and timely data
• Identify and drive improvements in onboarding, project delivery, and service coordination processes

Requirements:

• Bachelor's degree in Business, IT, or related field (or equivalent experience)
• 5+ years of experience in project management, service delivery, or operations
• Experience managing or coordinating engineering projects and/or onboarding activities, including planning, tracking, and cross-functional coordination
• Experience working in a managed services environment supporting post–go-live services, including coordination with support organizations and service delivery teams
• Experience collaborating with cross-functional teams such as Engineering, Procurement, Finance, and Support to execute delivery activities and maintain operational alignment
• Experience working with service management and project tracking tools (e.g., ConnectWise, service desk platforms, or similar systems) to support delivery execution and reporting
• Experience managing multiple concurrent workstreams or service engagements in a fast-paced, delivery-focused environment
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
• Pass background checks as needed