Customer Operations Manager, SaaS
France
Full Time
1 hour ago
$50,000 - $55,000 EUR
No Sponsorship
Key skills
SaaSCRMRemote WorkCustomer Success
About this role
Role Overview
- Structure, optimize and industrialize all customer operations
- Contribute to the continuous improvement of service quality
- Drive customer activation and retention, and enhance team effectiveness
- Ensure ownership of processes, tools and execution quality
- Centralize and analyze customer feedback
- Produce recommendations for Product and Marketing teams
- Administer and optimize support and customer relationship tools
- Train Customer Success teams on processes and tools.
Requirements
- Minimum 5 years' experience in a similar role
- Prior experience at a SaaS vendor is required
- Strong ability to structure and improve customer operations
- Proficiency with support tools, CRM and automation platforms
- Excellent organizational and interpersonal skills
- Ability to work cross-functionally
- Data-driven with a focus on KPI-based management.
Benefits
- Competitive salary and attractive benefits package
- Professional development opportunities and ongoing training
- Team events and a friendly work environment
- Remote work possible (2 days per week)
- Works council (CSE)
- Company health insurance
- Meal vouchers
- 50% employer contribution to public transport pass