Associate Account Manager

Expedia Group is a leader in global travel, providing innovative technology to enhance travel experiences. The Associate Account Manager is responsible for developing and maintaining partnerships with hotel and property products, ensuring they meet the needs of global travelers and maximizing production potential in the marketplace.

Responsibilities:

• Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
• Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
• Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
• Secure deals and promotions to support the brands’ merchandising and marketing efforts
• Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of:
• Unique market insights (partner reports, competitive data, key performance drivers)
• In-house revenue management tools (Rev+)
• Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)
• Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities
• Self-service tools (Expedia Partner Central)
• Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
• Guide and support Hotel Partners to deliver the best traveler experience
• Promote self-service
• Conduct regular self-learning to improve skills
• Travel for partner visits 0-20% of the time