Product Manager, Platform & Monetization

Expel is looking for a Product Manager (Platform & Monetization) to lead their product management team in developing and refining systems for customer service access and purchasing. The role focuses on building a Commercial Engine that integrates pricing strategies into an automated product experience, collaborating with Finance, Engineering, and Customer Success to enhance revenue growth and market competitiveness.

Responsibilities:

• Translate high-level business goals into functional pricing models (seat-based, consumption-based, or hybrid)
• Perform continuous analysis to ensure our packaging aligns with customer value
• Define and manage the roadmap for our internal provisioning engine
• Collaborate with Engineering to build robust tracking for value metrics, ensuring accurate metering and reflection in both customer UI and billing systems
• Identify and resolve friction points in the activation process and remediate revenue leakage
• Serve as the "connective tissue" between Sales, Finance, and Engineering for alignment on execution and delivery

Requirements:

• 2–4 years of professional experience, with ~2 years in product management or pricing analyst role
• Exposure to SaaS operations, including service provisioning, data optimization, and customer support
• Understanding of fundamental business metrics and ways to influence them
• Ability to communicate effectively with engineers and IT professionals about API-led activation and usage logs
• Strong familiarity with SQL and data models
• High proficiency with Excel/Google Sheets and advanced financial modeling skills
• Experience with Business Systems Architecture (CPQ & Billing)