Senior Business Analyst (Project Delivery Lead)

CGI is a leading IT and business consulting services firm, and they are seeking a Senior Business Analyst (Project Delivery Lead) to enhance operational efficiency and drive data-driven decision-making. The successful candidate will leverage strong analytical skills to manage client relationships and lead cross-functional teams towards successful project outcomes.

Responsibilities:

• Partner with clients to understand strategic objectives, gather requirements, and translate business needs into actionable plans and deliverables
• Apply advanced business analysis techniques to identify operational challenges and drive process improvements, efficiency gains, and transformation initiatives
• Analyze and interpret data to generate insights and recommendations that support informed decision-making
• Lead delivery teams, ensuring alignment with scope, timelines, budget, and targeted business outcomes
• Serve as a trusted advisor by proactively managing client expectations, identifying risks, and recommending mitigation strategies
• Facilitate client workshops, stakeholder sessions, and executive briefings to drive alignment and decision-making
• Support financial and operational management of engagements, including forecasting, resource planning, and KPI tracking
• Lead change management efforts to ensure successful adoption of new processes, tools, and operating models
• Ensure all deliverables meet contractual, regulatory, and quality standards, with a strong focus on compliance and auditability
• Identify opportunities to introduce automation, innovation, and best practices to enhance service delivery and client value
• Contribute to business development by identifying growth opportunities, supporting proposals, and strengthening client relationships
• Mentor and guide team members, fostering a high-performing, collaborative, and client-focused culture

Requirements:

• 5+ years of experience in business analysis, project delivery, or consulting within complex, multi-stakeholder environments
• Bachelor's degree in Business Administration, Management, Information Systems, or a related field (MBA or Master's preferred)
• Demonstrated success delivering client-facing projects in consulting or professional services settings
• Proven ability to drive operational efficiency, process improvement, and data-driven initiatives
• Experience working in public and/or private sector environments (regulated industry experience is a plus)
• Strong ability to align business needs with technology and operational solutions
• Hands-on experience supporting or leading project delivery, including planning, governance, risk management, and financial tracking
• Ability to act as a trusted advisor, balancing client expectations with delivery realities
• Experience mentoring or coaching junior team members
• Excellent collaboration skills across cross-functional and distributed teams
• Experience establishing governance frameworks, delivery models, and reporting structures to enhance transparency and client confidence
• Background in continuous improvement methodologies (e.g., Lean, process optimization) with demonstrated, measurable results
• Experience coordinating with third-party vendors and partners to ensure seamless integration and delivery