People and Operations Manager

SNH AI is an AI startup focused on building the future of work with autonomous employees. They are seeking a People & Operations Manager to own talent acquisition, manage office operations, and enhance internal communications as the company scales.

Responsibilities:

• Own the full recruiting lifecycle from intake to offer for every open role at SNH AI
• Partner with hiring managers to gather role requirements, define the ideal candidate profile, and establish comp bands in coordination with leadership
• Set up and manage relationships with external recruiters and sourcing partners; hold them accountable to pipeline quality and velocity
• Own the interview pipeline: manage candidate flow, scheduling, feedback collection, and stage progression
• Track and report on recruiting metrics such as time to fill, pipeline conversion, offer acceptance rate, source quality
• Design and continuously improve the SNH AI employee onboarding and offboarding experience
• Coordinate day-one logistics: equipment, access, workspace setup, introductions, and first-week schedule
• Serve as the primary point of contact with our PEO for benefits administration, payroll questions, compliance, and employee relations matters
• Field HR questions from employees and route them appropriately; maintain a clear, approachable internal HR presence
• Support performance management cycles. Coordinate review timelines, collect documentation, and ensure the process runs on schedule
• Work with company leaders to define and maintain career ladders and role leveling frameworks for each team at SNH AI
• Design competency frameworks that give managers clear tools to assess performance and recognize growth
• Partner with team leads to implement regular check-in rhythms, feedback processes, and growth planning conversations
• Own the cadence and logistics for quarterly reviews and any annual performance processes
• Own all internal company communications and develop a consistent communication rhythm
• Coordinate executive announcements and all-hands logistics with agendas, materials, follow-up
• Own the Austin office environment and manage recurring culture touchpoints: Friday team lunches, birthday and work anniversary recognitions, spouse and partner appreciation moments, and other team traditions
• Plan and execute internal events like quarterly reviews, hackathons, team building activities, holiday celebrations, and ad hoc team experiences
• Bring creativity and care to how we bring the team together